Privacy Policy

1. Introduction

ElasticDoctor respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our Elasticsearch diagnostic platform and related services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, company name, and password
• Billing Information: Payment details, billing address, and subscription preferences
• Cluster Connection Details: Elasticsearch connection parameters you configure
• Support Communications: Information you provide when contacting customer support

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: Features used, diagnostic reports generated, login times
• Device Information: IP address, browser type, operating system
• Log Data: Server logs, error reports, and performance metrics
• Cookies: Session data, preferences, and analytical information

2.3 Diagnostic Data

When you run diagnostics, we process metadata about your Elasticsearch cluster including configuration settings, performance metrics, and health statistics. We do not access or store your actual data content from Elasticsearch indices.

3. How We Use Your Information

We use your information to:

• Process and analyze your Elasticsearch cluster diagnostics
• Generate health reports and recommendations
• Provide customer support and troubleshooting
• Process payments and manage subscriptions
• Send service-related communications
• Improve our service and develop new features
• Comply with legal obligations and prevent fraud

4. Information Sharing

We do not sell, trade, or transfer your personal information to third parties, except:

• Service Providers: Trusted partners who assist in operating our service (hosting, payments, support)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls and intrusion detection
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Security awareness and data protection protocols

6. Data Retention

We retain your information for different periods:

• Account Data: Until you delete your account
• Diagnostic Results: According to your subscription plan (7-30 days)
• Billing Information: For tax and legal compliance (typically 7 years)
• Usage Analytics: Aggregated data may be retained indefinitely

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal information

To exercise these rights, contact us at privacy@elasticdoctor.com

8. Cookies

We use cookies and similar technologies to:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand site usage
• Functional Cookies: Remember your preferences

You can control cookies through your browser settings.

9. International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place including standard contractual clauses and privacy frameworks.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and prominent website notice. Your continued use constitutes acceptance of updates.

11. Contact Information

12. Compliance

We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations.